What happens if I miss a Boot Camp class?
You will get the best results if you come to every single class! Unless arranged with Ascend Fitness Coaching ahead of time (prior to start date), you will not be refunded or credited for missed classes. If there is space, you may have the option of making up a missed class by joining another class. Missed classes cannot be made up in another session. We are happy to offer a punch card if you know you can only make a few classes.
What happens if I miss a Personal Training or Small Group Training Session?
Sessions expire based on the number of weekly sessions indicated in each package. For example, a 12 session package listed as 2 sessions per week will have a session expiry of 2 sessions per week (eg: the client is required to use a minimum of two sessions per week). If notice is given, extensions will be made for travel, vacations, etc.
24 hours notice is required to cancel or re-schedule a session. Failure to give notice will result in a forfeit of the payment and session.
Do you have a refund policy?
Yes. If you know you will be going away on vacation, you may freeze your account. You must notify by e-mail 14 days in advance. You may freeze your account once for each six month period.
If you need to cancel your contract you may do with so with 1 month notice. If you cancel your service package before it is completed, you will be charged 50% of the balance of the package. The difference will be due immediately.
What is your money back guarantee?
Enlist in boot camp, personal training, or another Ascend Fitness Program, attend all your classes or sessions, follow your cardio program and clean up your diet with our nutrition program. Ask lots of questions (we’re here to ensure your success!) and show your instructor your food journal. If after 30 days you do not see results, we will gladly give you a full 100% refund. This is our way of taking all of the risk off of you.
It’s worth noting that this has never occurred to date, and we do not anticipate that it ever will, but we offer it nonetheless to ensure you feel 100% confident that we stand behind Ascend Fitness Programs and are fully committed to helping you get your body back!
Refunds are not given for any other reason. If approved, program fees may be transferable to another Ascend Fitness Program.